Help Center

ACCOUNT & PERSONAL INFORMATION

• How to create an account?

  In order to create an accoun, please follow these steps:

  1. 1. Click on “my account” icon on the top right-hand corner of any page.
  2. 2. Click on “create an account” button and enter all the needed information.
  3. 3. If you want to subscribe to our newsletter, tick also the related checkbox.
  4. 4. Click on “create an account” and your account will then be created.

  Next time, you will be able to easily access your account by clicking on the same “my account” icon and entering your e-mail address and password.
  If you have made a purchase as a guest, you can still create an account by adding a password after your order has been confirmed.

• I lost my password, where can I reset it?

  If you forgot your password, you will be able to easily reset it. Click on “my account” icon at the top right-hand corner of any page, then click on “forgotten password” link.
  You can also reset your password at the check out while placing an order.
  Enter the e-mail address you used for your account creation and you will receive a link by e-mail to define a new password.

• Can I edit my personal information?

  To modify your account details, please follow these steps:

  1. 1. Log in to your account by clicking on “my account” icon at the top right-hand corner of any page.
  2. 2. Enter your e-mail address and password to log in. Click on “personal details” to modify your personal information and click on “addresses” if you want to update to shipping and billing address.
  3. 3. Then click on “save modifications”.

• How can I subscribe to your newsletter?

  In order to subscribe to our newsletter, you have these options:

  1. 1. You can create an account by clicking on “my account” icon link on the top right-hand corner of any page. Enter the mandatory information, tick the checkbox “Sure” when you are asked if you want to receive Rabanne’s news and click on “create an account”. You will then receive our communications.
  2. 2. If you don’t want to create an account, you can simply enter your email address in the dedicated fields at the bottom of any page and you will be automatically subscribed.

  If you have made a purchase as a guest, you can subscribe to the Newsletter as well, by using the dedicated fields at the bottom of any page.

• How can I unsubscribe from newsletter?

  In order to unsubscribe from the newsletter, click on the unsubscription link that you will find at the bottom of all our newsletters.
  If you didn’t receive any email yet, you can unsubscribe by updating your personal details in your account.
  In your personal account, click on "personal details", then at the bottom of the page, untick the box "I want to receive Rabanne’s news to know the new collections and more".
  Finally, click on "save modifications".
  If you have any further questions, please contact our Consumer Service, the team will be happy to help you solve any doubt.

ORDERS & PAYMENTS

• How to purchase online?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• How can I pay for my order?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• Can I cancel or modify my order?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• I am having issues placing an order, what should I do?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• How do I get the invoice of my order?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• Can I buy fashion and beauty products in the same order?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• Why was my order cancelled?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

DELIVERY

• Which countries does Rabanne ship to?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• What are the delivery methods, times and costs at rabanne.com?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• Where is my order?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• I still haven't received my order: what should I do?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• Can I modify my shipping address after I have placed my order?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• I received my order but I have an issue with the products: what should I do?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

• I had an allergic or adverse event with one of the products: what should I do?

  Unfortunately we do not sell online in your location.
  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/store-locator.
  Please note, that we sell online in España, France, United Kingdom, United States, Deutschland and Brazil. To access the website from one of these markets, go to the bottom of the page and use the "Country/Region" drop-down menu to choose the country of your location.

PRODUCTS AND SUSTAINABILITY

• Are your products and packaging recyclable?

  We do our best to raise the bar for innovation and sustainable practices within the luxury sector. In this way, we are currently searching for more sustainable materials and processes and promote circular economy practices. We are working to improve our packaging, prevent littering and reduce landfill disposal. Our e-commerce packaging (including the stationery) is fully recyclable.

• How do I dispose the products once they are finished?

  We need your help in keeping the products out of nature and, whenever possible, into recycling streams by using the existing recycling and disposal processes of your country or region. Recycling schemes and facilities are different at local level, so we suggest to refer to your local recycling programs.

• Are your products refillable?

  Rabanne aims to reduce the impact of packaging by working hard on eco-design, mainly through new refill methods, recycling and reuse.
  We have created our patented refill system, which features an unscrewable spray cap, making the bottle infinitely refillable. You can find all our refills on the following page: https://www.rabanne.com/ww/en/fragrance/c/frag-refill

• Are your makeup products vegan?

  As part of Rabanne’s commitment to forging a better future, all our makeup is vegan and rigorously tested. Infused with skincare ingredients, each vegan makeup formula contains up to 98% ingredients of natural origin to enhance your glow. To learn more, you can visit this page: https://www.rabanne.com/ww/en/vegan-makeup

OTHER QUESTIONS

• Contact Us - Consumer Service

  Our Brand Ambassadors always strive to provide the best-in-class service to our consumers.
  Do not hesitate to contact us if you have any doubt or question, our team will be glad to assist you from your preferred channel:

  • • Chat with us: using the chat icon on the bottom right of our website
  • • Send us an email: at [email protected]

• Brand information

  If there is one brand in the world that can truly pride itself in being audacious and avant-garde, it is certainly Rabanne.
  From fashion cut out of metal to perfumes that break all the established codes, Rabanne has always innovated, creating novelty to provoke the strongest of emotions.
  Striking, daring, light-hearted and provocative, Rabanne’s fragrances have an exceptional power to leave a strong impression on everyone’s memories and become cultural benchmarks.

• Career opportunities

  Interested in joining Rabanne team? Do not hesitate to visit this page directly: https://careers.puig.com/
  You will be able to directly contact the brand's HR department and discuss your ideal position with them.

• Can I buy your products at a physical store?

  You can buy our products on the selected Retail stores that you will find on our Store Locator : https://www.rabanne.com/ww/en/fragrance/store-locator